Warranty Policy
Our products have been tested and certified by industry-recognized institutions, so you could enjoy them with absolute peace of mind.
Disclaimer
The following policy applies for items sold and shipped by SuperErgo and only to products purchased new-in-box ("SuperErgo Products" or "Products") and does not cover products marketed by brands other than SuperErgo.
The product warranty is valid for the original purchaser of the products only and is non-transferable. Our authorised channels are the official website https://www.superergo.in/ and any store(s) registered in the name of a SuperErgo entity online. Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty service for those products.
Warranty periods
The following policy applies for items sold and shipped by SuperErgo and only to products purchased new-in-box ("SuperErgo Products" or "Products") and does not cover products marketed by brands other than SuperErgo.
| Products | Parts covered | Standard warranty |
|---|---|---|
| Office chairs | Castors, Base, Gas cylinder, Recline mechanism | 3 year |
| Sit and stand desks | Electric motor, Control panel, Control module, Leg lift mechanism, Leg frame | 3 year |
Warranty terms
What is covered under this Warranty?
- Missing components of the products at the time of delivery.
- Defects in the manufacturing of materials used for the products at the time of delivery.
- Defects in the functionality of the products, including but not limited to hydraulics, castors, base and recline systems.
- Failure of the products to correspond with the description in the applicable contract of sale at the time of delivery.
The warranty period starts from the date of delivery of the Products, based on valid tracking details. During the applicable warranty period, SuperErgo will repair, replace, or refund (at its option and following applicable law) any product, part, or component covered by this warranty.
What is not covered under this Warranty?
- Normal wear and tear including, but not limited to, the wear and tear or degradation of mesh, top portion of armrests, lumbar support, exterior of castors, and variance of tightness of mechanisms.
- Any damage to the Products or to any property or person caused by failure to adhere to SuperErgo's published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, use of the Product in unsuitable environment or conditions).
- Defects in a Product that has been modified or altered, including the substitution of any unauthorised components for use in place of the original components in the Product.
- Defects in the Product caused by failure to use, apply, install, reconfigure, or maintain the Product or component according to SuperErgo published instructions.
- Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Products.
- The labour required to replace any defective parts for the Products.
Claim Process
1. Initiate the claim:
Send an email to care@superergo.in with the subject "Warranty claim request - Order number" and include the following details:
- Full name
- Order number (you will find this in the email when you placed the order)
- Email ID
- Phone number
- Clear photographs/video of the alleged defect, and other details we may request regarding the defect. If you refuse to send us the photograph or video that we need to process your claim, we assume that you have abandoned your claim or that it is invalid.
2. Claim verification & process:
Upon verifying the defective part, we will ship a replacement to you at our own cost. Clear instructions will be provided to guide you in installing the replacement part. Replacement parts are covered by the balance of the original warranty, 30 days, or as required under applicable law, whichever is longer.
SuperErgo reserves the right to determine whether a benefit under this warranty may be claimed. Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser's expense. SuperErgo also reserves the right to refuse any warranty claims if it believes that the claim is fraudulent or made in bad faith. Any repair or replacement under this warranty is limited to the defective part or material only. Components replaced under this warranty may vary in colour and texture to the original. Where SuperErgo has determined that a benefit under this warranty may be claimed, the costs incurred in repairing or replacing the specific defective part or material (including the cost of materials or postage) shall be borne by SuperErgo.
Limitations of our Liability
We are accountable solely for proven actual and direct damages resulting directly from your purchase of the products. Our liability to you will not exceed the price paid for the products under any circumstances. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
- Death or personal injury resulting from negligence;
- Fraud or fraudulent misrepresentations;
- Consumer protection is mandated by statute and cannot be waived or limited by contract.