30-day risk-free returns

Not thrilled with your new chair? No problem! SuperErgo offers an easy, no-questions-asked return policy within 30 days of delivery. Enjoy a full refund and free doorstep collection.

How to return your chair?

  1. Initiate Your Return: Send an email to care@superergo.in with the subject "Return Request - <Order number> " and include the following details:
    • Full name
    • Order number
    • Email ID
    • Phone number
    • Collection address
    • Reason for return
  2. Schedule Collection: After receiving your request, we'll contact you to set up a free doorstep collection.
  3. Prepare Your Chair: Carefully disassemble the chair, if assembled, and pack it back into its original packaging.
  4. Receive Your Refund: Once the chair is collected and inspected, your refund will be processed.

Terms & Conditions

  • Return Period: You have 30 calendar days from the date of delivery to return your product, as per our tracking records
  • Eligibility Requirements:
    • The chair must be returned in its original packaging and in excellent condition
    • All parts must be intact and undamaged.
  • Damage Fees: If the chair is damaged upon return, a fee of up to 30% of the purchase or product value may be applied, depending on the chair's condition and packaging after inspection.

Important notes

  • Refund Processing: Refunds will be issued to a local bank account where the account holder's name matches the billing contact on the order. Please allow up to five business days for the refund to be processed once we have all necessary information.
  • Marketplace Purchases: This return policy applies only to products purchased from our online store. For items bought from online marketplaces (such as Amazon), please refer to the respective marketplace's return policies